FAQ

Shipping

Fulu offers five shipping options for your convenience:

1. Standard Delivery - Expect your order within 1 to 7 days.

2. Priority Delivery - Delivered in 2 days for eligible items.

3. Bulky Delivery - For larger items, delivery typically takes 3 to 4 days.

No, we only deliver locally in the Philippines

Standard Delivery - Expect your order within 1 to 7 days.

Payment

Payment methods accepted are Fulu Wallet and QRPH.

Buying online is safe when making payments via Fulu Wallet on this platform only.

Order & Returns

Placing an order on Fulu is easy and convenient. You can shop through the Fulu website. Here are the steps:

1. Find your product: Browse or search for the item you want to buy.

2. Tap “Buy Now”: Choose your product and tap "Buy Now" (or "Add to Cart" if you want to shop more first).

3. Fill in delivery details: Enter your name, phone number, and shipping address. Tap "Save" when done.

4. Apply vouchers (if any): Enter a voucher code if you have one.

5. Choose payment & place order: Pick a payment method, check the total amount, then tap "Place Order" to confirm your purchase.

To cancel or change your order on Fulu, follow these steps:

Cancellation:

1. Go to Account > My Orders.

2. Select the item or order you want to cancel.

3. Tap the Cancel button.

4. Choose a reason for cancellation.

5. Confirm your cancellation.

Once done, you'll receive a notification and your refund will begin processing automatically.

Changes:

1. To make a change, email support@fulu.services within 24 hours.n the Change Address button.

Note: You can only change your address once per order.

Yes, you do.

To track your order, you can follow these steps:

To Track:

1. Log in to your Fulu account.

2. Go to your Account page.

3. Click ‘View All Orders’.

4. Select the order you want to track.

5. Click on ‘Track Package’ to view the details.

Want to return something? We're here to help.🙌 Fulu's return process is designed to be easy and stress-free. Just follow these simple steps:

📌Step 1: Check if Your Item Can Be Returned

1. Log in to your Fulu account.

2. Go to Account → View All Orders.

3. Find the item you want to return and tap Return/Refund. If there is no "Return/ refund" button, it means that it has passed the return period and cannot be returned. Return Conditions:

• Item must be unopened, unused, and in its original condition.

• Keep the packaging, labels, and accessories intact. Tip: Always keep the original packaging and all included items until you're sure you won't return the product.

📌Step 2: Email support@fulu.services with a copy of your sales receipt and a phone number where you can be reached within 24 hours.

📌Step 3: Get Your Refund Once your return is approved: • Your refund will be issued to your original payment method. • Processing time: Usually takes 3–7 business days, depending on your bank or payment provider.

Shipping

What Shipping Methods Are Available?

Do You Ship Internationally?

How Long Will It Take To Get My Package?

Payment

What Payment Methods Are Accepted?

Is Buying On-Line Safe?

Order & Returns

How do I place an Order?

How Can I Cancel Or Change My Order?

Do I need an account to place an order?

How Do I Track My Order?

How Can I Return a Product?

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