🔄 Fulu Online Shop – Returns & Exchanges Policy

Effective Date: October 2025
Applies to: All purchases made via www.fulu.services and authorized Fulu merchant channels

✅ Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• The item is defective, damaged, or not as described
• The request is made within 7 calendar days of delivery
• The item is in its original packaging, unused, and with all accessories included
• Proof of purchase (order number or receipt) is provided

Non-returnable items include:

• Digital goods (e.g., e-vouchers, software licenses)
• Clearance or final sale items
• Items damaged due to misuse or unauthorized modification

🔁 Exchange Guidelines

• Exchanges are allowed for the same item (if available) or a similar item of equal value
• If the replacement item is of higher value, the price difference must be settled before dispatch
• If the replacement item is of lower value, the difference will be refunded via store credit

📦 Return Process

1. Submit a Request
   Email support@fulu.ph or contact our merchant partner with your order number, item details, and reason for return.
2. Receive Authorization
   Our team will review your request and issue a Return Authorization Code (RAC) if eligible.
3. Ship the Item
   Return the item to the address provided, using a trackable courier. Return shipping costs are:
   • Covered by Fulu if the item is defective or incorrect
   • Shouldered by the customer for voluntary returns or exchanges
4. Inspection & Resolution
   Once received, we’ll inspect the item and process your refund or exchange within 5–7 business days.

💳 Refunds

• Refunds are issued via the original payment method or store credit, depending on customer preference
• Processing time may vary depending on your bank or payment provider

📌 Additional Notes

• Fulu reserves the right to refuse returns that do not meet the above conditions
• For items purchased via third-party platforms, please coordinate directly with the respective seller
• For bulk or B2B orders, customized terms may apply—please refer to your merchant agreement